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Setting up in the UK? Questions to ask an outsourced payroll provider

When expanding up into the UK, outsourcing your payroll can be a very effective cost and time saving solution

8 Feb 2024

What is payroll outsourcing and how does it work?

This is where you choose an external payroll provider to look after your company payroll instead of doing it yourself.  You send them your payroll data and they take care of the payroll administration including calculations, payslips and leavers and joiners. If BACS approved, they’ll be able to make payments directly to your staff and HMRC on your behalf. The whole process is managed via a secure online platform which you can access.

Can you help me apply for PAYE registration?

We provide a comprehensive service to ensure that you are compliant with UK payroll regulatory requirements at every stage. We can help and assist with payroll registration, payroll processing, salaries and PAYE payments via BACS, auto enrolment pension registration, pension uploads, declaration of compliance to the pension regulator.

Why should I outsource my UK payroll?

There are several compelling reasons for outsourcing your payroll; increasing and complex legal requirements; the cost of payroll software upgrades and training; covering payroll staff absences; the time costs of payroll processing, but the most important one is mitigating the risk to a business-critical function.  The reassurance of knowing your people will be paid accurately and on time is one less thing you’ll need to worry about.

Will there be a dedicated payroll specialist I can speak to when I have questions?

Yes, you will have a dedicated payroll administrator assigned to your business.  In their absence a colleague within our payroll team will deal with any queries.  We operate a system which allows us to share information across our team so that we can provide clients with a full service in unexpected circumstances.

How will you keep my company payroll data secure?

We are compliant with UK GDPR rules. All our reports are encrypted and uploaded to an online portal. Payroll data is only accessible by authorised personnel within the payroll team and the firm.

We have also been awarded the Cyber Essentials Plus certification, a scheme designed to help organisations prevent highly common internet-based attacks and to implement the right controls to protect the confidentiality, integrity, and availability of stored data on devices on all internet-facing devices.

What is your fee structure?

Menu pricing can be misleading and inflexible. It’s our policy to discuss your requirements and to offer you a solution tailored to your needs and your business, not a rigid, one size fits all product.

How easy is it to use your online payroll platform?

We provide training and guidance on navigating through the payroll platform. It’s designed to be easy to use by you and your people.

Can you take care of international payments and different currencies?

We only make payroll payments to UK bank accounts in GBP. As we are BACs approved you have a reassurance of knowing that we can pay salaries directly into your employees’ bank accounts.

Will you help my employees with payroll queries?

Our payroll advisors can certainly help with any employee related payroll related questions via your payroll officer.

Will you be able to work with my internal finance team?

We can liaise with your finance team on payroll related queries, payments, and accounting journals.

Will you send reports to my overseas head office?

We can send reports internationally using our online platform which ensures your payroll data is secure.

Can you help if I need to set up a payroll in other countries?

Our UK offices provide payroll services for UK payrolls and as members of Alliott Global Alliance we have associates in over 90 countries and can introduce you to professional service providers worldwide.

Will you flex to meet my needs as my business expands?

As we provide a bespoke service this means that we can easily scale up as your business grows which means that you don’t have the burden of having to recruit extra payroll staff.

What are your T&Cs if things change or I need to take my payroll in-house?

We operate a three-month notice period. We understand that businesses evolve, and you may need to take your payroll in house. We will work with you to ensure a smooth handover and will provide guidance on set up and related areas.

Contact our payroll specialists for further advice


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